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How to Submit Austin Energy E-Bike Rebate Application

In this article, we will guide you through completing the Austin Energy application and submitting it. 

NOTE: If you do not live in the Austin area, you can find additional info about rebate offers throughout the US government in our rebate guide here.

Difficulty

★☆☆ Easy

Estimated Time

25 - 35 Min

Before You Start

Preparation

• Computer or Mobile Device with network access
• Austin Energy/ City of Austin Utilities account number
• Digital copy of your receipt

• Download your model specification sheet below:

  • MOD City + 2

  • MOD City + 3

  • MOD Berlin 2

  • MOD Berlin 3

  • MOD Black 2

  • MOD Black 3

  • MOD Easy 2

  • MOD Easy 3

  • MOD Groove 3

  • MOD Cargo 3

Steps

Step 1: Understand your eligibility

• Your electrical provider must be Austin Energy or COA

• You must have purchased a new e-bike from MOD BIKES

• The application must be submitted within 60 days of purchase or delivery

• The name and address on the invoice must match the name and address on the Austin Energy account.

Step 2: Prepare documents

• All documents will be submitted digitally

• You can download your invoice using the "Download PDF version" button in your order confirmation email from MOD BIKES. Can’t find it? Email us at howdy@mod-bikes.com with your name and order number, and we’ll send it to you\

Step 3: Login & Locate your Utilities Account Number

• You can find the number at the top of your latest statement from Austin Energy/City of Austin. 
  

Step 4: Locate your Bike’s VIN

• The VIN is engraved on the front of the bike frame, just above the front fork. The VIN can also be printed on a barcode sticker under your bottom bracket. (The VIN starts with 2-3 Letters followed by a series of numbers. Ex: “SMN2001042”)

Step 5: Begin the Online Application

• Go to Austin Energy > Click “How to Apply” > Click “Apply Online” 

• Check the “Electric Account Holder” box > Enter your Account Number > Enter your house number & zipcode > Click “Next”

Step 6: Continue the Online Application

• Enter your Personal Information & Click “Next” > Select the “Applicant” Box & Click “Next” 

• Select the “+” Button & add the number of bikes you are requesting a rebate for, and select “Ok”

• Fill out the information as follows:

  • Quantity: 1 (NOTE: If you are requesting a rebate for more than one bike, you’ll repeat these steps.)

  • Cost: Only include the total of the bike plus tax (do not include accessories)

  • Type: E-Bike: Two-Wheel (Sidecar not considered 3-wheels)

  • Manufacturer: MOD BIKES

  • Model: As shown on the invoice (ie, MOD City+, MOD Berlin, MOD Easy, or MOD Black, etc.)

  • VIN: Imprinted on your bike frame or on a barcode sticker under the bottom bracket. 

  • Dealership: MOD BIKES

• At the bottom of the page, you will see the Rebate amount you are qualified for. 

• Press the blue "+" button to add additional bikes

• If you are finished, click "Next".
  
  

Step 7: Finish the Online Application

• Upload your invoice & specification sheet(s) > Agree to the Terms & Conditions and select “Next” > Review your information & Click “Submit” 

• NOTE: Write down/Save your Confirmation Number
  
  

Step 8: Check the Status of your Online Application

• Go to the Austin Energy website (or click here). > Click "How to Apply" > Click “Check Status”

• Enter the Confirmation Number > Click “Search”

• NOTE: It may take 6-8 weeks to receive your rebate check, so we recommend that you wait until after that timeframe to reach out regarding its status.

Troubleshooting

• Double-check with the Sales Team
  
  

FAQs

• What if I live in Austin but do not have Austin Energy or COA Utilities? Austin Energy/COA Utilities are the only local energy providers offering a rebate. 

• What if I do not live in Austin? We have you covered. Here is a list of other rebate programs across the country: Rebate Guide

• What if I do not own where I live? The account name on the receipt for the purchase must match the account address and name on your energy account.

• What if I do not pay the account directly? As long as the account holder's name & and address match the purchaser's name & address, the application can be submitted.

• What is the rebate amount? $400 for e-bike purchases under $2000, $600 for e-bike purchases over $2000, and qualifying Customer Assistance Program (CAP) members can get up to $1300.
  
  

Still Need Help?

Click the Chat button below to create a new support ticket. A member of our team will contact you within 24 to 48 hours. For specific questions on your energy account or application process, you can email Austin Energy at pluginaustin@austinenergy.com.