Modified on Mon, 3 Nov at 12:51 PM

MOD BIKES Limited Warranty Terms and Conditions

The MOD BIKES Warranty Information outlines the terms and conditions of the warranty provided by MOD BIKES, an Texas-based company, for its electric bikes (“e-bikes”) and additional products (“products”). By purchasing and using a MOD BIKES e-bike, you acknowledge and agree to be bound by all applicable terms and conditions, including the warranty details outlined below.

Table of Contents

• Limited Warranty Coverage
• 1. Warranty Claims Process
• 2. Shipping Damage Coverage
• 3. Shipping Costs
• 4. Covered Components
• 5. Conditions for Warranty Voidance
• 6. Warranty Does Not Cover
• 7. Warranty Labor
• 8. Stolen or Lost Bike
• 9. Rentals and Commercial Use
• 10. Recommended Bike Insurance
• 11. Legal Rights and Limitations

Limited Warranty Coverage

This Limited Warranty applies to all MOD BIKES models purchased on or after January 1, 2022 (“Effective Date”).
Products purchased prior to this date are not covered under this warranty.

MOD BIKES warrants its e-bikes and related products against manufacturing defects and faults in workmanship for the applicable warranty period beginning on the original date of purchase.

This warranty:

• Applies only to the original purchaser and is non-transferable.

• May require proof of purchase for validation.

• Is valid only for products purchased and operated within the United States or Canada.

• For customers outside the United States or Canada, or those who relocate outside these regions after purchase, all shipping, duties, taxes, and related costs associated with any warranty claim are the responsibility of the customer.

Note: Determination of whether damage or defect is covered under the MOD BIKES Limited Warranty shall be at the sole discretion of MOD BIKES.

Assembly Recommendation:
While all MOD BIKES e-bikes can be assembled by the customer, professional assembly and tuning (e.g., by Velofix or a local e-bike shop) is strongly recommended. Improper assembly or installation voids the warranty.

1. Warranty Claims Process

Before submitting a claim, confirm your issue qualifies under the terms below. Claims outside these parameters may be denied or require further documentation.

• Photo or video documentation of the damaged part(s) is required.

• To file a claim, submit a Warranty Request via the MOD BIKES Support Form with all requested details.

2. Shipping Damage Coverage

MOD BIKES does not cover shipping damage under the standard warranty but may replace damaged components if:

• The issue is reported within 7 days of delivery via the Support Form.

• Photos of the damage and original packaging are provided.

• Applies to all products, including bikes and accessories.
  

3. Shipping Costs

Shipping costs associated with warranty replacements outside the lower 48 states are not covered. Replacement parts are shipped only to the original delivery address.

4. Covered Components

Frame – 5 Years

• Covers one-time replacement for broken frame or frame welds not caused by misuse, abuse, or poor maintenance.

• Includes Sidecar frame (if purchased with bike).

• Excludes paint, graphics, and labor for parts transfer.
  
  

Fork & Suspension – 18 Months

• Covers manufacturing defects per the original manufacturer’s warranty.
  
  

Electric System – 18 Months

Includes motor, battery, display, and controller.

• Covers defects in manufacturing or workmanship.

• MOD BIKES batteries are designed to retain up to 75% capacity during the warranty period.

• The warranty is voided if the system is damaged by misuse, tampering, overcharging, extreme weather, or unauthorized electrical modifications.
  
  

Not Covered:

• Bike chargers (sensitive components affected by drops or power fluctuation)

• Battery fuses
  
  

Drivetrain – 12 Months

Includes derailleur, chain, cassette/freewheel, chainring & crank, pedals, and shifter.

• Covers manufacturing defects only.

• Normal wear and tear excluded.
  

5. Conditions for Warranty Voidance

Unauthorized Modifications

The warranty will be void if the bike has been altered in ways that compromise its structure, safety, or performance, including but not limited to:

• Aftermarket Electrical Components: Unapproved batteries, controllers, motors, or wiring changes.

• Mechanical Alterations: Frame, fork, or wheel modifications.

• Software Adjustments: Firmware or speed-limit changes.

• Drivetrain Modifications: Altered gearing or chain systems.

• Brake System Changes: Non-approved brake components or fluid types.

• Suspension Alterations: Fork/shock modifications.

• Lighting Changes: Non-standard visibility accessories.

• Cosmetic Alterations: Painting, powder-coating, or chemical treatments.

• Non-Approved Accessories: Use of unverified mounts or components.
  
  

MOD BIKES reserves the right to assess and determine whether a modification voids the warranty. For clarification, contact MOD BIKES Customer Service before performing customizations.

6. Warranty Does Not Cover

Normal Wear and Tear

Includes but not limited to: Brake pads, chains, grips, tires/tubes, cables, spokes, saddle, kickstand, bell, paint, and logos.

Water Damage

Bikes are splashproof, not waterproof. Any evidence of submersion or moisture intrusion voids the warranty.

Corrosion or Rust

Exposure to saltwater or prolonged outdoor storage can cause corrosion. Such damage is not covered.

Tampering or Unauthorized Parts

Using or installing unapproved parts or accessories voids coverage. Only original MOD BIKES electrical systems should be used.

Misuse or Neglect

Improper storage, overloading, lack of tune-ups, overcharging, or aggressive riding (jumps, stunts, racing, etc.) voids warranty.

Important: Do not perform stunts or maneuvers beyond your skill level or intended bike use.

Accident or Collision

Damage resulting from crashes, drops, or operator error is not covered.

7. Warranty Labor

The owner is responsible for all labor costs associated with warranty service or part replacement. MOD BIKES provides replacement parts and support materials only.

8. Stolen or Lost Bike

MOD BIKES warranty does not cover lost or stolen products.

9. Rentals and Commercial Use

Bikes used for rental or commercial purposes are excluded from warranty coverage.

10. Recommended Bike Insurance

MOD BIKES strongly recommends purchasing bicycle insurance to protect against theft, accidents, or damage. Insurance can also provide liability and accessory coverage, ensuring peace of mind and promoting a safer cycling community.

11. Legal Rights and Limitations

Disclaimer of Liability:
The remedies described above are your sole and exclusive remedies. MOD BIKES’ total liability shall not exceed the original purchase price of the product.

No Consequential Damages:
MOD BIKES is not liable for any incidental, special, or punitive damages, direct or indirect.

State Law Exceptions:
Some states do not allow the exclusion of incidental or consequential damages, so these limitations may not apply.

Implied Warranties:
To the extent permitted by law, MOD BIKES disclaims all implied warranties, including merchantability and fitness for a particular purpose, for the duration of this express limited warranty.

Effective Date: January 2022
Coverage Region: United States & Canada